Vocam Pty Ltd or Vocam Europe Ltd (‘Vocam’) understands that privacy is important to you, and is committed to complying with the National Privacy Principles (‘NPPs’), which are contained in the Privacy Act 1988 (‘Privacy Act’). The NPPs govern how organisations in the private sector handle "personal information" (which is basically information or an opinion, which can identify you).
1. What Personal Information Does Vocam Collect?
Vocam is a worldwide publisher of interactive health and safety training products. The types of personal information that Vocam collects will depend on the nature of your dealings with us. We may collect personal information from you when you:
- purchase a Vocam DVD pursuant to the Vocam licence agreement;
- arrange for a free preview of Vocam products;
- contact us via the Vocam website or email;
- engage in normal business exchange with a Vocam local representative; or
- have business dealings with us (whether as one of our suppliers, or as a regulator we deal with, or in the context of a transaction).
If you are a customer, the personal information we will collect from you will usually include your name, title, business address and e-mail address and contact numbers (telephone, fax, mobile). If necessary for the purposes of providing you with other information (such as updates) sometimes we may collect other personal information from you, such as the areas of health and safety which you are interested in. However, we do not collect personal information that we do not need.
If you are one of Vocam’s "business contacts" (eg a contact person in one of our suppliers, in a government agency or company with which we deal), we may collect basic business contact information from you (eg. your name, title and work contact details). Generally, will not ask to collect sensitive information about you (such as details of your race, political beliefs, religion or health) unless it is needed for the purposes of providing health and safety information or products.
2. How does Vocam use Personal Information?
We need to collect personal information so that we can conduct our business. Our policy is to use personal information collected from customers and business contacts only for the business purpose for which it was collected.
From time to time we may use your personal information to provide you with information about our products and services and communicate new health and safety developments. If (at any time) you do not wish to receive these kinds of communications, please contact us. Once you have told us you no longer wish to receive such information, we will not send any further material. You can, however, change your mind about receiving information about our products and services at any time, just by letting us know. Our contact details for each country are listed on this website.
3. Will Your Personal Information be Given to Anyone Else?
Vocam does not sell, rent or trade personal information about you to or with third parties. Personal information may be disclosed outside of Vocam in the circumstances described below:
(a) Disclosures to external service providers
Vocam may disclose personal information to external service providers who help us operate our business. If Vocam engages external service providers, Vocam takes steps to ensure that those external service providers:
- Comply with the NPPs when they handle personal information about you (regardless of whether they are a small business, and would otherwise be exempt from the new privacy laws); and
- are authorised only to use personal information for the purposes specified in our agreement.
For example, we may disclose your personal information to mail service providers for the mailing of direct marketing material etc.
(b) Disclosures within our organisation
At times we may transfer personal information overseas to international branches of our company.
(c) Disclosures required or permitted by law
Otherwise, Vocam will only disclose personal information if this is required by law or permitted under the Privacy Act.
4. Security of Personal Information
Vocam takes reasonable steps to ensure the security of your personal information against loss, unauthorised access, use, modification, disclosure or misuse. We employ the following means to protect your personal information:
- Secure premises;
- Password protected systems;
- Data integrity checks;
- Use of anti-virus software;
- Confidentiality policy.
When we no longer require your personal information, it is our practice to securely destroy the information or delete it from our systems.
5. Access and Correction
Vocam relies on the personal information we hold about you to provide you with the best customer service. To ensure this, it is important that your personal information is up-to-date and accurate. You can contact us at any time to tell us of any inaccuracies or changes to your personal information.
If you wish to access the personal information that Vocam holds about you, please set out your request in writing to the Privacy Officer using the contact details on this website. We may refuse access where such is required or authorised by law or where a request is frivolous or vexatious. In cases where we refuse access, we will provide an explanation.
To provide you with access to your personal information held by us on our current records, Vocam can provide you with a copy of the relevant personal information (ordinarily, an electronic printout or a photocopy). Vocam will not charge you for the cost of providing this type of access to these current records.
6. Online Privacy Issues
When you visit our website, our ISP generates statistics about your visit (i.e. search queries, links accessed, browsers used etc) through the use of web logs and cookies. This enables us to keep our site relevant and useful.
Generally this information will not identify you and Vocam will not make attempts to identify users by their browsing activities. However, law enforcement or other government agencies may exercise their legal authority to inspect our ISP logs.
You should be aware email and electronic forms are not always a secure way to communicate your personal information with us. Alternatively you may provide such information to us by means of telephone or mail (see our contact details listed on this website).
7. Additional Privacy Information and How to Contact Vocam